Contact Centre Made Simple
With Let's Dial you get all the tools you need to take your contact centre to the next level
Our Features
Everything you need to improve your performance
Predictive dialler
Boost Productivity and reduce idle time by using state of the art predictive algorithms.
Smart inbound call handling
Create optimised dynamic flows to distribute all inbound calls, emails, WhatsApps or Telegram.
Cloud Based
Hosted in the cloud makes Let's Dial always accessable from anywhere and requires no hardware infrastructure.
Handle multiple media channels
Allow for multiple digital channels like email, WhatsApps, Telegram, or Facebook Messenger to be handled and measured by the same agents.
Customisable Live Dashboards
Real time event screening with visually optimised wall boards for performance management.
Quick and intuitive forms
Incorporate customised forms and interfaces for your specific business requirements.
Recordings
Includes recording of all calls and simple yet secure retrieval of recordings for continuous quality improvement and analysis.
Powerful API
Enable data transmission including both static and live event streams.
Let's Dial Plugin
Already have a CRM but need a built in dialler? Use our javascript library and incorporate all channel and dialler functionality directly into your CRM.
Voicemail Detection
Our Voicemail detection offering empowers call centres to optimise call routing and improve agent productivity.
Enhanced Contactability
Our enhanced contactability offering revolutionises the call centre experience by ensuring uninterrupted connectivity between customers and agents.
Analytics
Our analytics offering leverages advanced data analysis techniques to optimise call centre operations, improve agent performance, and enhance customer satisfaction.
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